Contact
Contact Trimoryn: Customer Service Number, Order Email and Website Contact
For tracking, changes and refunds on placed orders, call +1 (323) 391-7425 or write to [email protected] and have your order ID ready. For questions about these pages, typos, privacy or press, write to [email protected]. The website inbox cannot see orders. In a medical emergency, call 911.
Written by the Trimoryn label deskUpdated
Contacts01
Who should you contact for what?
Two desks handle two jobs. Placed orders go to the sales desk, and questions about the pages go to the website inbox.
Help with placed orders
Sales desk. Tracking, changes and refunds on placed orders. Have your order ID ready.
This website
Mon-Fri 9:00am-5:00pm ET. Pages, typos, privacy, press. This inbox cannot see orders.
Office (New York)
233 Broadway, Suite 1750
New York, NY 10279
Mail only. No walk-in sales.
Returns (New York)
4 World Trade Center, Floor 33
New York, NY 10007
Call first. Include your full name, email and order ID. The buyer pays return shipping. Use a tracked service.
The sales desk handles tracking, changes and refunds on placed orders. The website inbox handles page corrections, privacy questions and press. The website inbox cannot see your order, so please do not send order numbers there and expect a reply about shipping.
Routes02
Which route is fastest?
Use the route that matches your need, and have your order ID ready for any order question.
| Need | Route | Have ready |
|---|---|---|
| Where is my order | Phone or order email | Order ID |
| Change or cancel an order | Phone | Order ID, name |
| Refund under the guarantee | Phone, then order email | Order ID, date |
| Error on a page | Website email | Page address, the line |
| Privacy request | Website email | The email you used |
| Press | Website email | Outlet, deadline |
| Side effect | Clinician, then FDA MedWatch | Bottle, lot code |
Hours03
When can you reach us?
The website inbox answers Monday to Friday, 9:00am to 5:00pm ET. The sales desk hours are confirmed at checkout.
We cannot promise a reply time. Most page questions are answered within a few working days, and we answer them in the order they arrive. If you write about an order, use the phone or the order email so the right team sees it. Leave a clear message with your name, your order ID and the best way to reach you. A short message with the facts gets a faster answer than a long one without them. If you write in the evening or on a weekend, expect to hear back on the next working day.
- Put the order ID in the subject line of an email.
- Say what you want to happen, such as a refund or a change.
- Do not send card numbers or health records by email.
Health04
What if you have a health problem?
Call a clinician first, and call 911 for chest pain, trouble breathing, fainting or a choking feeling.
We cannot give medical advice, and the sales desk cannot either. Stop the product if you feel unwell, keep the bottle and the lot code, and keep taking any prescribed medicine unless your clinician says otherwise. You can report a problem to FDA MedWatch at 1-888-463-6332 1. For eating disorder support, the Alliance for Eating Disorders helpline is +1 (866) 662-1235 2.
- Trouble swallowing or a stuck feelingKonjac fiber swells with water and case reports describe obstruction. If breathing is hard or you cannot swallow your saliva, call 911.
- Severe belly pain, vomiting or no stoolPossible blockage. Get urgent care.
- Yellow skin or eyes, dark urine, deep tirednessPossible liver trouble. Cinnamon (cassia) and turmeric are linked to liver reports. Stop and call a clinician.
- Shaky, sweaty, confused or faintPossible low blood sugar, which alpha lipoic acid can cause. Treat as an emergency if it is severe, and tell your clinician.
- Rash, swelling of lips or face, wheezePossible allergy. Call 911 if breathing is affected.
- Pounding heart, chest pain, faintingCall 911. Some hidden drug ingredients in diet pills raise heart rate and blood pressure.
Sources: case report 3, NCCIH on cassia cinnamon 4, MSK on alpha lipoic acid 5, and FDA on sibutramine 6. This list is not complete, and a supplement is never a reason to wait.
Returns05
How do you return an order?
Call first, then follow the instructions the sales desk gives you, and keep proof of shipping.
The brief supplied a 60-day money-back guarantee, which is confirmed at checkout. Our guarantee page and refund policy page explain the steps and what we could not verify. Do not mail a package to the returns address without calling, since the desk may give different instructions for your order. Include your order ID, and ask for a tracking number.
Trimoryn: 30 capsules a bottle1 capsule a day, 15 to 30 minutes before a meal · price and shipping at checkout · 60-day guarantee (confirm)
See packsReady06
What should you have ready before you call?
Have your order ID, the name and address on the order and the date you ordered.
If you call about a refund, also have the bottle count and the date you opened the first bottle, if you have opened one. If you call about a damaged parcel, take a photo of the box and the bottle before you call. Write down the name of the person you spoke to and the time of the call. These small notes help the desk find your order quickly and give you a record if you need to follow up.
| Topic | Have ready |
|---|---|
| Tracking | Order ID, shipping email |
| Damaged parcel | Photos of box and bottle |
| Refund | Order ID, dates, bottle count |
Other07
How do you reach us about press, corrections or privacy?
Write to the website email and say what you need in the first line.
For corrections, give the page address and the line, and the source you think is better. For privacy, say what you want us to do. For press, name your outlet and your deadline. We do not give medical opinions to the press, and we do not speak for the brand. We will tell you who can answer if the question is not ours.
Safety08
How do you know a message is really from us?
We will never ask for a full card number, a password or a gift card by email or text.
Fake sellers copy brand names and contact details. If a message pushes you to pay again, click an odd link or call a number that is not listed here, stop and use the numbers listed here. Government consumer guidance warns about counterfeit and fraudulent product sellers online 7. Check the web address, check the sender and, when in doubt, call the sales desk. If you already paid a scammer, call your card issuer at once and ask to dispute the charge, then report it to the FTC.
FAQ09
Trimoryn questions people ask
What is the Trimoryn customer service number?
+1 (323) 391-7425 for tracking, changes and refunds on placed orders. Have your order ID ready.
What is the order email?
[email protected], for tracking, changes and refunds on placed orders.
How do I contact the website?
Write to [email protected] for page corrections, privacy and press. It cannot see orders.
Can I walk in to the New York office?
No. It is a mailing address only, with no walk-in sales.
Where do I send a return?
Call first. The desk will tell you where to send it and what to include.
What if I have an emergency?
Call 911. Then tell your clinician which product you took.
Who wrote this10
Written and reviewed by
Pages built from the label, the sales page and linked NIH, FDA, CDC, FTC and peer-reviewed sources.
Last updated . Read our editorial standards and how we check reviews. This website is the information site for a USA Authorized Trimoryn Retailer. It is not the manufacturer or the distributor named on the label. We earn money when you buy through our order links.
Keep reading
More about Trimoryn
USA Authorized Trimoryn Retailer
Ready to try Trimoryn?
Check your medicines first, especially diabetes medicine, then pick a pack. Prices and shipping are shown at checkout; the brief lists a 60-day guarantee, to be confirmed on the live page.
- Secure checkout on the sales site
- 60-day guarantee (confirm live policy)
- Tracking in the order email